Le Client d'Abord
Training was extended to everyone in Happy World on the theme of customer service. Course contents were tailor-made for customer situations specific to the workplace in Happy World. Undertaken from June to September 2005, the course objective was to equip employees with effective tools to serve Customers Better Everyday.
The course 'Le Client d'Abord' was run by Maingard & Associates in close collaboration with Service Champions elected in each business unit. Service Champions have an important mission to initiate, follow-up and drive service improvement.
Each business unit sets up Service Improvement Teams before the conclusion of the training course with a view to promote continuous improvement.
The course 'Le Client d'Abord' was run by Maingard & Associates in close collaboration with Service Champions elected in each business unit. Service Champions have an important mission to initiate, follow-up and drive service improvement.
Each business unit sets up Service Improvement Teams before the conclusion of the training course with a view to promote continuous improvement.